Privacy Policy

1. Introduction

Harsh Motors ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it. It applies to all interactions with our website (harshhero.com) and our dealership.

2. Information We Collect

We may collect the following types of personal information:

• Identity & Contact: Name, phone number, email address
• Enquiry Details: Vehicle of interest, service requirements, preferred contact time
• Usage Data: Browser type, pages visited, time spent on site (collected anonymously)
• Financial Information: Only as required for loan or insurance processing, through authorised partners

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide information about our products and services
• Process vehicle bookings, service appointments, and finance applications
• Send you updates, offers, and promotional communications
• Improve our website and customer experience
• Comply with legal and regulatory obligations

4. Communication via WhatsApp & RCS

By providing your contact details to Harsh Motors - through any channel including our website, phone, or in-person visit - you explicitly consent to receive communications from us via:

• WhatsApp
• RCS (Rich Communication Services) messaging
• SMS
• Phone calls
• Email

These messages may include enquiry follow-ups, booking confirmations, service reminders, offers, and other dealership communications. Message frequency will depend on your interactions with us.

You may withdraw your consent at any time by contacting us at the details in Section 8. We will process your opt-out request within 7 working days.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Hero MotoCorp Ltd. - as required for warranty, registration, and manufacturer services
• Finance & Insurance Partners - only with your consent, for loan or insurance processing
• Service Providers - third parties who help us operate our website or communications (e.g., messaging platforms), bound by confidentiality obligations
• Legal Authorities - where required by law or court order

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Customer records are typically retained for a minimum of 3 years from the date of last interaction.

7. Your Rights

Under applicable Indian data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 8.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.